Seven Pillars for CRM Success

Are you leveraging Customer Relationship Management (CRM) effectively in your organization? Join us on December 1st to learn how to continuously improve your CRM program by measuring your CRM capabilities across seven key pillars, understanding where you have opportunities for improvement, and developing a strategy to reach your goals for CRM.

Try out our self-assessment tool to get a personalized assessment of your organization’s CRM capabilities.

Agenda:

  • Overview of the SC&H CRM Capabilities Maturity Model
  • The Continuous Improvement Approach
  • The 7 Pillars
    • Culture
    • Information Ubiquity
    • User Adoption
    • Automation
    • Data Quality
    • Mobility
    • Reporting & Analytics
  • Establishing Goals
  • Measuring Capabilities
  • Planning for Success

Details

Date:
Thursday, December 1, 2016

Time:
2:00 PM (EST) - 3:00 PM (EST)

Cost:
Free

Webinar Registration